To see how the platform works, click to view the onboarding video below:
How Do I Set Up My Profile?
Upon logging in to the virtual event platform, go to the Account tab on the top right of the menu and select “Edit Profile.” You’re encouraged to add a photo, short biography, and links to your social media accounts. IMPORTANT – please list your profile as ‘public’ so that other delegates can chat to you via the Networking function.
How Do I Join A Session?
Go to the Program tab for an overview of the conference program. This will show all of the sessions, including speakers and suggested sessions.
To join a live session or a talk, simply click on the 'Watch Live Stream' button on the top banner to join live presentations.
How Do I Make Sure I Don't Miss A Particular Session/Talk?
Go to the Program tab for an overview of the conference program. Every Session and Talk will have their own ‘favourite’ button – simply click on this button and you will have it stored in your Favourites tab on the top banner.
To access your favourited Sessions, Talks and Speakers, simply click on the Favourites tab located on your top banner. Here, you will also find your saved resources and notes.
Will Sessions Be Recorded?
Yes, all live presentations will be recorded and will be available exclusively to ticket holders on this platform until Feb 2021. The recorded videos will be uploaded within 24 hours from the end of each day.
How Can I Learn More About The Speakers?
Information about the speakers can be found on the Speakers tab. Read more about each speaker, their talks, and download their available resources.
How Do I Submit A Question To The Speaker During a Session?
To submit your question before the session, simply go to the Program tab and select the Session/Talk. At the bottom of every page, there will be a Questions section. Click on ‘Ask Question’ and submit your question.
Similarly, there will be a Questions section at the bottom of the Live Stream page where you can submit your questions.
If your questions go unanswered during the live Q&A due to the speakers' availability, please use the chat function via each speaker's personal profiles to send your questions directly to them.
How Can I Find Other Attendees?
Information about the attendees can be found on the Networking tab. Click an attendee’s profile to read more or send a direct message.
Click on the 'Chat' function to start a conversation with them.
Where Do I Access The Speakers’ Presentation Materials?
If a speaker has agreed to share their presentation materials, they will be available on the Resources section of their Speaker page.
You can also access their presentation materials in their respective Sessions on the Program page.
Note that not all speakers have agreed to share their materials for attendee download. However, all live content will be available on-demand, including slides presented during that session, and you may re-watch at your convenience.
How Do I Chat With Exhibitors And Other Participants?
During each session, a 'Live Stream' Chat panel is visible where you can chat with other attendees and submit event questions that you may have. For questions specifically to Moderators/Speakers, please post it under the 'Questions’ section below the Live Stream chat.
You can click 'Chat' under the Attendees tab to search for an exhibiting company or participant to start a conversation. The ‘Chat’ button is also available on the top banner to view your current chats and group conversations.
Note that chats will be monitored to make sure they are not in violation of our attendee code of conduct.
I Need Tech Support. What Should I Do?
If you’re in the platform and need technical assistance, hit the pink chat icon at the bottom right corner of your screen for assistance from a member of the Delegate Connect team.